2021-12-21 Exercising Your UX Superpower with Shaun Illingworth

Hosted by Hala and CapCHI

CapCHI December 2021 event image

Most private and public sector organizations struggle to embrace digital transformation beyond the fundamental operational level. Innovation requires creativity, insight, systems thinking, an experimental mindset and courage. User experience researchers and designers are arguably the best equipped to explore and define the future, but very few are engaged in the challenge of innovation, next generation thinking and visioning.

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2021-11-16 Chasing Squirrels & Herding Kittens: Accessible Service Design in Government

Hosted by Jed Looker and CapCHI

CapCHI November 2021 event image

Immigration, Refugees and Citizenship Canada (IRCC) set out to improve services for people with disabilities through human-centred design with an Accessibility Design Challenge.

When we asked our clients about their experiences, we expected to hear about barriers with service touch points. But they told us so much more. Between policy, the built environment, websites and call centres, and with competing internal interests and a desire to chase shiny objects, keeping service design in scope was a challenge in itself.

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2021-10-19 We Are Cyborg – The Future of Implantable Tech with Tamara Banbury

Hosted by Anna Theus and CapCHI

CapCHI October 2021 event image

Pop culture assures us that cyborgs are inevitable but how might this cyborgian future begin? Will it be military tech that filters to public use like the internet, radar, or duct tape did? Will it be robotics tech that becomes medically effective such as motorized limb & joint prosthetics or eyeball cameras? Or will it be DIY grinders who build tech in their home workshops and jam it into their bodies just to see what happens? Would it surprise you to know that all 3 scenarios are happening all over the world today? What might the UX future look like when people have chip implants, video cam eyeballs, or neural antennae? What policies or regulations should be put in place before we all merge into the Borg?

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2021-09-21 Designing Customer Experience with Rob Smith

Hosted by Raquel Alves and CapCHI

CapCHI September 2021 event image

We’re back!

We have an exciting year lined up, and to kick it off we’ve invited Rob Smith to drop by and talk about his approach to designing customer experience for some of the biggest brands.

Founder and Chief Creative Officer of Green Melon, Rob has spent the past thirty years reinventing the way brands engage and intrigue their customers. Drawing from his work with clients like Farm Boy, DC Comics, and the Royal Canadian Mint, Rob will discuss how successful brands consider a customer’s journey, from their first step into a retail space to the moment they select a product from the shelf.

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