2026-10-20 Where AI Helps, Hurts and Why Humans Still Matter

Hosted by CapCHI, Hediyeh, & Miti 

CapCHI October 2026 event image

Join us for a talk to learn about what an AI-enabled workflow actually look like

Where AI Helps, Hurts and Why Humans Still Matter

by Mandy Hui, UX Designer, Outwitly
and Roxana Maria Barbu, Senior Service Designer, Outwitly

AI is now part of our process, from early discovery to prototyping, analysis, synthesis, and delivery. That shift can come with growing expectations: move faster, produce more, and stretch budgets further.

But what does an AI-enabled workflow actually look like? Where does AI genuinely make our work better? Where does it introduce new risks? And what gets lost when we don’t listen, whether that means listening to participants or across the different roles shaping the work?

DATE TIME: Tuesday, October 20, 2026, 6:00-9:00 pm.

LOCATION: In-Person Event at Impact HUB Ottawa (123 Slater Street, 7th floor, Ottawa, ON K1P 5H2).

  • NOTE: The venue is in a high-rise building, and the entry doors on the ground floor/street level lock automatically at 7pm.

REGISTRATION: (Free!) https://www.meetup.com/capchi/events/316890078/ 

2021-11-16 Chasing Squirrels & Herding Kittens: Accessible Service Design in Government

Hosted by Jed Looker and CapCHI

CapCHI November 2021 event image

Immigration, Refugees and Citizenship Canada (IRCC) set out to improve services for people with disabilities through human-centred design with an Accessibility Design Challenge.

When we asked our clients about their experiences, we expected to hear about barriers with service touch points. But they told us so much more. Between policy, the built environment, websites and call centres, and with competing internal interests and a desire to chase shiny objects, keeping service design in scope was a challenge in itself.

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2021-02-16 Talking You.i TV Tech with CTOs Stuart Russell & Andrew Emmons

CapCHI February 2021 event image... Join us for a very special evening on Tuesday February 16th, 2021 at 6:00pm with You.i TV CTOs Stuart Russell and Andrew Emmons for an inside look at You.i Engine One, the technology behind the Kanata company's recent acquisition by WarnerMedia.

Join us for a very special evening with You.i TV CTOs Stuart Russell and Andrew Emmons for an inside look at You.i Engine One, the technology behind the Kanata company’s recent acquisition by WarnerMedia.       

As per WarnerMedia, “The You.i platform will enhance the HBO Max technology stack, increase developer efficiency and accelerate delivery as we bring HBO Max to consumer devices all around the world”. 

More about You.i TV and their recent acquisition:

WarnerMedia Acquires You.i TV

https://www.youi.tv/warnermedia-acquires-you-i-tv

WarnerMedia completes acquisition of Kanata’s You.i TV

https://www.obj.ca/article/techopia/warnermedia-completes-acquisition-kanatas-youi-tv

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2020-12-15 Service Design for Victims of Violence

CapCHI December 2020 event image

You are invited to a special evening with Dr. Benjamin Roebuck, Research Chair of the Victimology Research Centre at Algonquin College. Ben has been invited to discuss findings from his collaborative study with the University of Ottawa that examines services that support victims of violence. As per his report:

“Understanding how people interact with service providers, the justice system, and other supports is central to exploring their process of navigating and negotiating the adversity that violence has introduced to their lives. Learning from what is helpful and unhelpful along the way becomes important to designing responses to violence that can better support resilience.”

Read the executive summary: https://bit.ly/CapCHI-2020-Roebuck

As featured on CBC’s All in a Day: https://www.cbc.ca/listen/live-radio/1-92

As featured on CTV News: http://ctv.news/29XAdFF

Dr. Benjamin Roebuck is Research Chair of the Victimology Research Centre and Professor of the Victimology postgraduate program at Algonquin College. https://www.linkedin.com/in/benjamin-roebuck-5008a719/

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