Where AI Helps, Hurts and Why Humans Still Matter

by Mandy Hui, UX Designer, Outwitly
and Roxana Maria Barbu, Senior Service Designer, Outwitly

AI is now part of our process, from early discovery to prototyping, analysis, synthesis, and delivery. That shift can come with growing expectations: move faster, produce more, and stretch budgets further.

But what does an AI-enabled workflow actually look like? Where does AI genuinely make our work better? Where does it introduce new risks? And what gets lost when we don’t listen, whether that means listening to participants or across the different roles shaping the work?

DATE TIME: Tuesday, October 20, 2026, 6:00-9:00 pm.

LOCATION: In-Person Event at Impact HUB Ottawa (123 Slater Street, 7th floor, Ottawa, ON K1P 5H2).

• NOTE: The venue is in a high-rise building, and the entry doors on the ground floor/street level lock automatically at 7pm.

REGISTRATION: (Free!) https://www.meetup.com/capchi/events/316890078/