2026-10-20 Where AI Helps, Hurts and Why Humans Still Matter

Hosted by CapCHI, Hediyeh, & Miti 

CapCHI October 2026 event image

Join us for a talk to learn about what an AI-enabled workflow actually look like

Where AI Helps, Hurts and Why Humans Still Matter

by Mandy Hui, UX Designer, Outwitly
and Roxana Maria Barbu, Senior Service Designer, Outwitly

AI is now part of our process, from early discovery to prototyping, analysis, synthesis, and delivery. That shift can come with growing expectations: move faster, produce more, and stretch budgets further.

But what does an AI-enabled workflow actually look like? Where does AI genuinely make our work better? Where does it introduce new risks? And what gets lost when we don’t listen, whether that means listening to participants or across the different roles shaping the work?

DATE TIME: Tuesday, October 20, 2026, 6:00-9:00 pm.

LOCATION: In-Person Event at Impact HUB Ottawa (123 Slater Street, 7th floor, Ottawa, ON K1P 5H2).

  • NOTE: The venue is in a high-rise building, and the entry doors on the ground floor/street level lock automatically at 7pm.

REGISTRATION: (Free!) https://www.meetup.com/capchi/events/316890078/ 

2026-10-08 Ottawa Book Signing: Design Research Mastery by Sara Fortier

Meet author Sara Fortier and dive into Design Research Mastery at Indigo Kanata, Thursday, October 8, 4–6 PM. Free, RSVP appreciated.

Sara Fortier, CEO and founder of Outwitly and author of Design Research Mastery: How To Lead Research That Builds Buy-in and Great Products, is returning to Ottawa for a conversation and book signing at Indigo Kanata!

We’re inviting Ottawa’s UX design and research community to stop by, connect with Sara 1:1, ask questions inspired by the book, and get your copy signed in person.

Bring your own copy of the book, purchase a copy ahead of time (Amazon / Indigo), or pick one up on-site while supplies last.

Outwitly is one of CapCHI‘s new sponsors this season!

What to expect:

  • Meet and greet with Sara Fortier and other Outwitly team members
  • Get your copy of Design Research Mastery signed
  • Fun Outwitly branded extras for the first folks to arrive
  • Conversation about earning stakeholder trust, turning research into real business impact, and what AI is changing (and not changing) about UX and service design roles
  • Curious about the publishing process in UX? Sara would be happy to chat about that too

Sara grew up in Ottawa and came back in 2016, after years in Silicon Valley, to found Outwitly. Her debut book Design Research Mastery launched across North America this past April. This signing at Indigo is an opportunity to mark that milestone close to home and meet more of the UX designers and researchers working right here in Ottawa.