Join Courtney Claessens (Senior Product Manager) and Brian Hendrick (Lead Service Designer and Product Manager) from the COVID Alert team, as they share the guiding principles that went into designing and building the Government of Canada’s COVID-19 exposure notification service.
Using principles such as accessibility and trust, Courtney and Brian will discuss how three multidisciplinary teams built a multi-region service in 45 days that helps alert users if they may have been exposed to COVID-19 before they are showing symptoms, allowing them to take action and help slow the spread of the virus. They’ll also share details on how they continue to iterate on and improve the service.
- DATE TIME: Tuesday April 20, 2021, 6:00-7:30 pm.
- LOCATION: Online Event (Zoom) — Link visible for attendees upon registration.
- REGISTRATION: (Free!) https://www.meetup.com/CapCHI/events/277419048/
Senior Product Manager
Courtney Claessens is a Senior Product Manager at the Canadian Digital Service (CDS), where she works with teams to build the right thing at the right time and hold people at the centre of our products. At CDS she has led the delivery of the COVID Alert mobile app, products to help people find relevant benefits (for people financially impacted by COVID-19 and for Veterans), and worked with ESDC to improve the CPP Disability application and adjudication process. Before joining the public service she worked at Esri to build products that enable governments around the world to share data with the public.
Lead Service Designer
Brian Hendrick is a service design and product management specialist with extensive experience delivering transformational public services. His primary focus is designing end-to-end services that improve people’s lives. He currently works at the Canadian Digital Service, where he leads the service design community of practice and is the product manager for the COVID Alert Healthcare team.
To learn more about the COVID-19 exposure notification service:
We are extremely grateful to these organizations for their generous support of CapCHI and the local UX community.
https://www.jumpingelephants.ca Jumping Elephants is a full-service, consulting group based in Ottawa. They specialize in user-centred solutions design and business process management for the public and private sector. They offer tailored solutions to complex challenges in the areas of Business Process Reengineering, Information Architecture, Web Usability, Content Management and Government of Canada Web Standards implementation.
https://becker-carroll.com We are a team of business and technical professionals committed to helping organizations deliver value digitally. Our people are committed to helping private and public sector organizations adopt, utilize, and manage technology. Our mission is to empower private and public sector organizations through technology by transforming environments, operations, and services.
http://human-centred.ca A graduate certificate at Algonquin College that prepares students for a career in design research and strategy. In this one-year program, students gain a balance of research and design theory, methodology, and practice to develop strategic direction for systems, products, policies, and services.
CapCHI (www.capchi.org) is a social and professional society of people who work as user interface designers, researchers, educators, software developers, web designers, graphic designers and human factors engineers in and around Canada’s National Capital Region. Founded in 1991, CapCHI’s goal is to bring together local professionals interested in how humans and computers interact, in a relaxed and informal atmosphere.
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