Hosted by Jed Looker and CapCHI
Immigration, Refugees and Citizenship Canada (IRCC) set out to improve services for people with disabilities through human-centred design with an Accessibility Design Challenge.
When we asked our clients about their experiences, we expected to hear about barriers with service touch points. But they told us so much more. Between policy, the built environment, websites and call centres, and with competing internal interests and a desire to chase shiny objects, keeping service design in scope was a challenge in itself.
- DATE TIME: Tuesday November 16, 2021, 6:00-7:30 pm.
- LOCATION: Online Event (Zoom) — Link visible for attendees upon registration.
- REGISTRATION: (Free!) https://www.meetup.com/CapCHI/events/281823693/
Our Guests
Adria Moore
@yesAdriaMoore
Adria is a Senior Service Designer and User Researcher working for the Government of Canada at IRCC. She applies her education in psychology and user experience design to bring a human-centred approach to designing government services, and recently led IRCC’s Accessibility Design Challenge, a multi-week project aimed at discovering and removing service barriers for the department’s clients with disabilities. Adria has presented at and hosted a government-wide Design Research Community of Practice, and is committed to sharing knowledge and growing capacity for human-centred design across her network of peers (preferably over a cup of good coffee).
Mitchell Wanless
@MitchellWanless
Mitchell is an Assistant Director in IRCC’s Service Insights and Experimentation Division, heading a diverse team of engineers, anthropologists and design thinkers. After many years trapped to the confines of the traditional policy process, he has been re-energised by the potential human centred design principles has for policy and program development and implementation. In a former life he worked as an addictions counsellor and youth worker.
Nataly Arar
@natalyarar
Nataly is a Senior Service Designer working for Immigration, Refugees and Citizenship Canada. Though her education was in Urban Planning and Urban Design, she left that world after accidentally finding out about human-centred design at one of Government of Canada’s Innovation Labs. Her obsession evolved into a lifestyle – she no longer had to pick between research, visualisation, people or design, and instantly began experimenting with tools and methods at every given opportunity. Since then, Nataly has had the opportunity to work for several departments across government, and has supported the establishment of 3 innovation labs.
Prime Sponsors
We are extremely grateful to these organizations for their generous support of CapCHI and the local UX community.
DFFRNT
A full-service, consulting group based in Ottawa and specializing in user-centred solutions design and business process management for the public and private sector.
Jumping Elephants
https://www.jumpingelephants.ca 
Jumping Elephants is a full-service, consulting group based in Ottawa. They specialize in user-centred solutions design and business process management for the public and private sector. They offer tailored solutions to complex challenges in the areas of Business Process Reengineering, Information Architecture, Web Usability, Content Management and Government of Canada Web Standards implementation.
Becker-Carroll
https://becker-carroll.com 
We are a team of business and technical professionals committed to helping organizations deliver value digitally. Our people are committed to helping private and public sector organizations adopt, utilize, and manage technology. Our mission is to empower private and public sector organizations through technology by transforming environments, operations, and services.
Human-Centred Design
http://human-centred.ca 
A graduate certificate at Algonquin College that prepares students for a career in design research and strategy. In this one-year program, students gain a balance of research and design theory, methodology, and practice to develop strategic direction for systems, products, policies, and services.
About CapCHI
CapCHI (www.capchi.org) is a social and professional society of people who work as user interface designers, researchers, educators, software developers, web designers, graphic designers and human factors engineers in and around Canada’s National Capital Region. Founded in 1991, CapCHI’s goal is to bring together local professionals interested in how humans and computers interact, in a relaxed and informal atmosphere.
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